Planner- Night Dispatch- City
Title:Planner- Night Dispatch- City
Client:Polaris Transportation Group

The schedule for this position is 23:00- 7:30, Monday night to Saturday morning or Sunday night to Friday morning.

At Polaris, our Vision is clear:

We are a supply chain company that defines our success by the positive impact we have on everyone we touch. Our growth will come from clarity of purpose and aligned values today.

We’ve thought hard about some clear values that guide everything we do along the way:

Our priority is Safety

We have each others’ backs

It’s always about our customer

We raise the bar.

If we have the opportunity to speak with you, we’d love to tell you more and we’ll be just as interested in learning about how you live these values as we are in your technical or industry experience.

With over 25 years of sustained growth and customer satisfaction, Polaris Transportation is Canada’s largest privately held cross-border LTL carrier providing daily departures between USA and Canada. Polaris is comprised of five operating divisions which provide a multitude of transportation services, including cross-border and domestic LTL and TL, global logistics, hazmat certified warehousing & distribution and technological development. As leaders of innovation in our industry, we have and will continue to utilize advanced technologies to transform the way we do business. This drive and commitment has resulted in great recognition. Polaris has received the prestigious CCJ’s Innovation of the Year award and for 13 consecutive years, we have won the Shipper’s Choice award with the esteemed higher distinction of Carrier of Choice. We’ve also been named as a Top 100 Trucker for 3 years and one of the best places to work in our industry as a Top Fleet Employer for 3 consecutive years.

We are looking for a Night Planner, City Dispatch to join our close-knit transportation team as we continue to excel in innovation and service excellence in the industry. You'll be reporting to our Dispatch Manager.


You have been recognized for your high attention to detail and your ability to use it to solve problems other may have missed. As a dispatch planner, you are able to multi-task in a fast-paced environment, balancing the needs of both your internal and external customers. You enjoy being able to maximize the performance of your drivers by utilizing a combination of technology and your dynamic interpersonal skills. You are looking for an organization that focuses on its people and provides opportunities for growth and advancement. You’ll receive a competitive Total Rewards package including competitive base salary, company-paid health and dental plans and company-paid perks program. You’ll join a team and culture that will commit to investing as much into your learning and growth as you do. Being amazing at what you do allows us to provide flexibility for where and how you work.


  • A willingness and a nimbleness to do what it takes to see results ; a bias for action.
  • A positive attitude and eagerness to collaborate with internal and external customers and drivers
  • A self-starter with the desire to continually learn and improve, for yourself, for your team and for the company


  • Develop the daily delivery plan during the night shift and coordinate work assignments (determine driver availability, equipment, P&D freight and manpower needs)
  • Provide assistance to drivers with maintenance concerns, maintain contact with drivers throughout their shifts and address any routing issues they might have
  • Collaborate with the team to resolve any major customer issues (delays, delivery difficulties, complaints) to limit exposure and minimize impact to customer
  • Provide courteous and informative customer support to all incoming callers, solve problems, handle enquiries


  • A College diploma or equivalent progressive work experience
  • Minimum 2-3 years of prior dispatch and planning experience, city routes (GTA and surrounding area), in the transportation industry
  • Excellent interpersonal and communications skills
  • Ability to multi-task and supervise City Drivers and Owner Operators
  • Proficient in MS office, particularly in Excel & Outlook
  • Ability to work with new technology such as Freight management software
  • Experience using TMW (Truckmate) Software or similar is an asset

Polaris Transportation Group is an equal opportunity employer. As part of our commitment to accessibility for all persons with disabilities, Polaris Transportation Group will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. We will consult with applicants to ensure a suitable accommodation is provided.


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