Account Manager - Travel
Summary
Title:Account Manager - Travel
ID:1781
Client:GLP Worldwide
Location:Markham, ON
Description

GLP Worldwide are looking for a detail-oriented Account Manager to operate our travellers groups and strengthen relations with group accounts and its individual clients.  At its core, the role involves sophisticated customer services and highly organized file management, with an emphasis on execution. The position is based out of our office in Markham and will involve occasional events, as well as travel opportunities.

                                                            ACCOUNT MANAGER

Our business as an industry renowned niche travel product provider means it’s all about our relationships with travel professionals, travellers, and suppliers. We have laid the foundations of a strategy to support and strengthen these relationships and are looking for you to come in and further grow the business. If you are TICO certified and strive to help others with their travel dreams, we want to hear from you!

What you NEED to succeed:

  • Be passionate about travel and customer service
  • TICO certified
  • Nothing gets passed you as you have a keen eye for details
  • You are a creative problem solver with a can-do mindset
  • Highly organized with the ability to manage multiple clients professionally
  • Be accountable and take ownership of your work
  • Be reliable and available for our clients
  • Work well in a small team and execute with high standards on all responsibilities
  • Prior experience working in the travel industry with industry systems is a benefit
  • Excellent English communication skills and the ability to speak Cantonese is an asset

What you will DO to succeed:
 

  • Operation management - responsible for several client groups from beginning to group departure. Including: bookings, air and hotel request via Sabre GDS and other sources, administrative tasks and coordinating arrangements with local suppliers.
 
  • Customer service / client communication–demonstrate a high level of customer service and communicate with customers to help answer their questions and work hard to fulfill their needs. Professional telephone manner and structured emails writing technique is a must, and the ability to respond in a concise and informative style. ​​​​​​​
 
  • An eye for details - GLP is known for its operational excellence. Taking time to review contracts, sensitive client data and itineraries all require an eagle eye and a commitment to measuring twice, cutting once.
 
  • Problem Solving –we are proactive and have a can-do approach to solving problems. Details change quickly with passengers and suppliers, and we have to put our firefighting hats on. You should be able to act decisively and quickly while having an eye for how we continue to develop our processes to solve problems prior to issues arising.
 

For more information about our organization please visit: http://www.travelfortravellers.com/

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