BAYSHORE SPECIALTY RX

MEANINGFUL HEALTH CARE-RELATED OPPORTUNITY

Permanent full time position in Markham within a stable and growing company

What can you do with 1 year of experience working as a customer service representative?

Join the BAYSHORE team as a Bilingual Customer Care Representative!

If you love action and want to help patients find solutions that best fit their needs, we encourage you to apply. In this role, you will be focusing on customer service, accuracy, timeliness and confidentiality.

Bayshore is giving you an opportunity to make a difference in people’s lives every day.

Here's what you will do....
• Receive inbound calls including transferred sales calls and calls from current and potential customers.
• Process telephone and online orders and accurately input the information in the ERP system.
• Answer questions regarding product details, available services, and customer accounts.
• Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
• Provide information to patients, prescribers and other HCPs as needed concerning the status of reimbursements or any other information necessary concerning their services.
• Perform basic account maintenance activities.
• Meet Quality Assurance Requirements and other key performance metrics.
• Perform other duties as assigned to assist the business as required.

Here's what you need...
• Be able to provide full open availability to cover a variety of shifts 5 days a week (Monday to Sunday) from 8:00am – 11:00pm, all year round. Your schedule is provided 2 weeks ahead.
• Minimum of high school diploma
• One (1) year experience within a call centre/ customer service environment as a customer care representative. 
• Experience within a healthcare and/or distribution environment is an asset.

What will give you an advantage....
• Personal computer literacy in Microsoft Office applications (Word, Excel, Outlook) and the ability to learn and navigate new software quickly.
• Exceptional Customer Service Skills in both French and English.
• Ability to work with diverse personalities and styles.
• Results oriented, with the ability to manage tight time deadlines and multi-task in a fast paced environment.
• Strong work ethic and self-starter, ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
• Demonstrates ability to work effectively within a team and dedicated to the accomplishment of both team and individual objectives.
Interpersonal skills in one on one and over the telephone.
• Strong work ethic and self-starter, ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
• Ability to identify warning signs, analyze issues, troubleshoot and develop creative solutions, ensuring customer satisfaction and retention.

Ready to be part of our caring team? Apply now!

We thank all interested applicants, however, only those under consideration will be contacted. Please no telephone or email inquiries.

Bayshore is Canadian owned and operated, and is the country's largest provider of home and community health care services, with more than 8,000 employees. Our Markham division, Bayshore Speciality Rx, offers a wide range of specialty pharmacy, infusion clinic and pharmaceutical support services to health care and pharmaceutical organizations. It is a fast-paced, family-oriented organization with lots of opportunities for growth.