About Toyota Financial Services
Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota, Lexus, and Scion dealerships and customers across Canada.  TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario.
 
Role Description:
Count on Toyota Financial Services to deliver the superior service and quality that you've come to know and expect from the Toyota family. You can help us make it happen. In your role as an Insurance Associate you will be responsible for to respond to incoming calls from clients and make outbound calls regarding insurance coverage. You will also provide backup to the bilingual receptionist.
 
The key responsibilities of the Insurance Associate are:
 

• Responds knowledgeably to incoming calls from clients and/or their insurance representatives
• Makes outgoing calls to clients and/or their insurance representatives to obtain details of insurance coverage
• Accurately document client or insurance representatives comments and actions taken in customer's electronic file
• Sorts and processes incoming insurance mail
• Meets or exceeds quantitative and qualitative goals as outlined by department manager
• Responds to requests for assistance from other departments in a timely and efficient manager
• Provides back up support to receptionist and administrative associate, as required
• Works well as part of a team to ensure department targets
• Adheres to corporate policies and department Standard Operating Procedures (SOPs)
• Uses various software programs proficiently

 
 
Qualifications necessary:
 

• 1+ years of customer service experience
• University degree (preferred) or College diploma – Business or economics stream preferred.
• Excellent computer skills, especially Word, Excel
• Bilingual – French and English- both written and spoken

 
Please apply if you are prepared to make a real contribution in an exciting, fast-paced environment. Play an active role in shaping your own career path. Your journey starts here.
 
We thank you for your interest in Toyota Financial Services. Only those candidates selected for an interview will be contacted.  No Agencies please.